TAM On Demand Service

Welcome to my “TAM on Demand” - Outsourced Technical Account Manager Service

I specialize in providing high-quality outsourced Technical Account Manager (TAM) services to businesses looking to enhance their customer support, drive product adoption, and improve overall customer satisfaction. My tailored services are designed to meet the unique needs of your business, whether you're a growing startup or an established enterprise.

My Service Offering

My core offering is an outsourced Technical Account Manager service that allows your business to benefit from dedicated technical expertise without the need for a full-time hire. I work as an extension of your team, ensuring that your customers receive the highest level of technical support and guidance.Contract Flexibility: Choose from contract durations ranging from 3 months to 1 year, depending on your business needs.
Customer Capacity: I offer services to up to 10 customers simultaneously, ensuring personalized attention and support for each client.
Tailored Packages: I understand that every business is unique, which is why I offer a variety of service packages to suit different needs and budgets. Whether you need a TAM for a short-term project or ongoing support, we have a solution for you.Confidentiality Assured: I take confidentiality seriously. All engagements require a Non-Disclosure Agreement (NDA), ensuring that your sensitive information remains secure.

Service Packages

I offer several service packages designed to cater to different levels of support and engagement. Each package is customizable to meet the specific needs of your business:1. Basic Package
- Duration: 3 months
- Support Level: Light support, focusing on onboarding and initial setup.
- Ideal For: Startups or small businesses looking for short-term technical guidance.
- Services Include:
- Customer onboarding and initial setup
- Basic technical support and troubleshooting
- Monthly performance reviews2. Standard Package
- Duration: 6 months
- Support Level: Moderate support, including ongoing technical assistance.
- Ideal For: Growing businesses needing consistent technical support.
- Services Include:
- All services in the Basic Package
- Ongoing technical implementation and support
- Quarterly Business Reviews (QBRs)
- Custom configuration and optimization3. Premium Package
- Duration: 1 year
- Support Level: Comprehensive support, including strategic planning.
- Ideal For: Established enterprises seeking a long-term partnership.
- Services Include:
- All services in the Standard Package
- Strategic planning and proactive problem-solving
- Advanced performance monitoring and reporting

The Benefits of Outsourcing Your TAM Services

1. Cost Efficiency:
- Outsourcing your TAM needs allows you to access expert-level support without the costs associated with hiring a full-time employee. You pay only for the level of service you need, when you need it.2. Expertise on Demand:
- I am a seasoned professional with extensive experience in technical support and account management. I bring a wealth of knowledge and best practices to your business, ensuring that your customers are well-supported.3. Scalability:
- As your business grows, our services can scale with you. Whether you need more support during a product launch or less during slower periods, I adjust my services to match your requirements.4. Focus on Core Business Activities:
- By outsourcing TAM services, your internal team can focus on core business activities while I handle the technical support and relationship management with your customers.5. Enhanced Customer Satisfaction:
- I provide personalized attention to your customers, ensuring that their technical needs are met promptly and effectively. This leads to higher customer satisfaction and loyalty.

My Value Proposition

I believe in providing not just a service, but a partnership. I am dedicated to understanding your business goals and aligning our services to support those objectives. I offer:- Personalized Service: Tailored solutions to meet your unique needs.
- Proactive Support: Identifying and resolving issues before they impact your business.
- Strategic Partnership: Going beyond support to offer strategic insights that drive growth.
- Confidentiality: Ensuring your business information is protected through rigorous NDA agreements.

Why Choose Me?

1. Industry Expertise:
- I am an experienced professional who has worked with a diverse range of industries, providing technical support and account management for companies of all sizes. Check out my resume2. Customer-Centric Approach:
- I prioritize the needs of your customers, ensuring that they receive the highest level of support and attention. My goal is to help you build strong, lasting relationships with your clients.3. Flexibility and Customization:
- I understand that every business is different. That’s why I offer flexible service packages that can be customized to fit your specific requirements.4. Proven Track Record:
- With a history of successful engagements, I have helped businesses improve their technical support, drive product adoption, and enhance customer satisfaction.

Get Started Today

Get in touch

Are you ready to take your customer support to the next level? Contact us today to discuss how our outsourced Technical Account Manager services can benefit your business. Whether you need short-term assistance or a long-term partnership, we’re here to help you succeed.

© Neil Isserow. All rights reserved.

Documents

  • Terms of Service

  • Pricing Service Agreement

Terms of Service for Remote Technical Account Manager ServiceEffective Date:1. Acceptance of Terms
By using our Remote Technical Account Manager (TAM) services ("Service"), you ("Client") agree to these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Service.2. Services Provided
The Service includes but is not limited to:
- Customer Onboarding
- Technical Implementation
- Regular Status Reporting
- Custom Configuration Guidance
- Troubleshooting and Issue Resolution
- Training and Enablement
- Performance and Usage Reporting
- Service Improvement Planning
- Quarterly Business Reviews (QBR)
- Customer Feedback Collection and Action Planning3. Responsibilities of the Client
- Provide accurate and complete information required for the delivery of the Service.
- Ensure availability for scheduled meetings and timely responses to TAM communications.
- Implement recommended configurations and provide necessary access for the TAM to perform their duties.4. Responsibilities of the TAM
- Deliver the Service professionally and in accordance with industry standards.
- Provide timely updates and reports as agreed upon.
- Maintain confidentiality of the Client's information.5. Confidentiality
Both parties agree to maintain the confidentiality of all proprietary information shared during the course of the Service. Confidential information shall not be disclosed to any third party without prior written consent from the other party.6. Payment Terms
- The Client agrees to pay the fees as outlined in the Service Agreement.
- Payments are due upon receipt of invoice and are non-refundable except as otherwise provided in these Terms.7. Term and Termination
- The term of this agreement shall commence on the Effective Date and continue until terminated by either party with 30 days written notice.
- Either party may terminate this agreement immediately if the other party breaches any material term or condition of these Terms and fails to cure such breach within 15 days after receipt of written notice.8. Limitation of Liability
To the maximum extent permitted by law, the TAM shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the Service, even if advised of the possibility of such damages.9. Indemnification
The Client agrees to indemnify and hold harmless the TAM from any claims, damages, losses, liabilities, and expenses arising out of the Client’s use of the Service or breach of these Terms.10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of California, USA, without regard to its conflict of law principles.11. Changes to Terms
We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of the Service after any such changes constitutes your acceptance of the new Terms.12. Contact Information
For any questions or concerns regarding these Terms, please contact us at:
- Name: Neil Isserow
- Email: [email protected]
- Address: San Francisco, CA, 94115
- Phone: 415-741-5515---By using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.---

Pricing Service Agreement for Remote Technical Account Manager ServiceEffective Date: _____________This Service and Pricing Agreement ("Agreement") is made between [Neil Isserow] ("Service Provider") and _______________________________________ ("Client") for the provision of Remote Technical Account Manager Services ("Service").Services Provided
The Service Provider agrees to deliver the following services (may include some/all/additional services!):
1. Customer Onboarding
2.Technical Implementation
3. Regular Status Reporting
4. Custom Configuration
5. Troubleshooting and Issue
6. Training and Enablement management
7. Performance and Usage
8. Service Improvement
9. Quarterly Business Reviews
10. Customer Feedback Collection and Action Planning**:Pricing
The Client agrees to pay for the Service according to the following pricing structure:Monthly Retainer Fee:
- $________ per month for a Tier [ ] ServicePayment Terms
- Invoices will be issued monthly and are due upon receipt.
- All fees are non-refundable except as otherwise provided in this Agreement.Term and Termination
- This Agreement is effective as of the Effective Date and will continue on a month-to-month basis unless terminated by either party with 30 days written notice.
- Either party may terminate this Agreement immediately if the other party breaches any material term or condition and fails to cure such breach within 15 days after receipt of written notice.Confidentiality
Both parties agree to maintain the confidentiality of all proprietary information shared during the course of the Service. Confidential information shall not be disclosed to any third party without prior written consent from the other party.Limitation of Liability
To the maximum extent permitted by law, the Service Provider shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the Service, even if advised of the possibility of such damages.Indemnification
The Client agrees to indemnify and hold harmless the Service Provider from any claims, damages, losses, liabilities, and expenses arising out of the Client’s use of the Service or breach of this Agreement.Governing Law
This Agreement shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law principles.Changes to Terms
Any changes to this Agreement must be agreed upon in writing by both parties.Contact Information
For any questions or concerns regarding this Agreement, please contact us at:
- Email: [email protected]
- Address: San Francisco, CA, 94115
- Phone: 415-741-5515---Signatures_________________________
[Client Name]
Client_________________________
[Neil Isserow]
Service Provider
---